We’ve put together a useful FAQs section to give you answers to the most frequently asked questions. Should you not find the answer you’re looking for, just use the Contact Form and we’ll reply to your question.
Parasol benefits
[toggle title_open=”What are the advantages of a large parasol?” title_closed=”What are the advantages of a large parasol?” hide=”yes” border=”yes” style=”default” excerpt_length=”0″ read_more_text=”Read More” read_less_text=”Read Less” include_excerpt_html=”no”]- It promotes your brand on a large visible space seen by everyone.
– Combats any government ban on smoking indoors.
– Maximises revenue by allowing outdoor space to be used all year round.
– Protects people from harmful UV rays from the sun. [/toggle]
[toggle title_open=”What colours are available?” title_closed=”What colours are available?” hide=”yes” border=”yes” style=”default” excerpt_length=”0″ read_more_text=”Read More” read_less_text=”Read Less” include_excerpt_html=”no”]Choose from any of our 17 stock colours, or submit us your own Pantone colour reference for a matching colour. Pricing for non-standard colours is as per our printing charge. Please note that printed colours may vary slightly from actual Pantone reference. [/toggle]
Accessories
[toggle title_open=”What accessories are available?” title_closed=”What accessories are available?” hide=”yes” border=”yes” style=”default” excerpt_length=”0″ read_more_text=”Read More” read_less_text=”Read Less” include_excerpt_html=”no”]We have a wide range of accessories for all our parasols. Look at our accessories range for further details. [/toggle]
Stock
[toggle title_open=”Do you have immediate stock availability?” title_closed=”Do you have immediate stock availability?” hide=”yes” border=”yes” style=”default” excerpt_length=”0″ read_more_text=”Read More” read_less_text=”Read Less” include_excerpt_html=”no”]We carry stock of all our wooden parasols. All our aluminium parasols are bespoke-made. [/toggle]
Parasol printing
[toggle title_open=”Can I have my parasol branded with my own corporate colours or logo? ” title_closed=”Can I have my parasol branded with my own corporate colours or logo? ” hide=”yes” border=”yes” style=”default” excerpt_length=”0″ read_more_text=”Read More” read_less_text=”Read Less” include_excerpt_html=”no”]Of course. Either purchase the wooden parasol printing option, or contact us for a quote on our aluminium printed parasols. Email us your logo and we’ll do the rest.[/toggle]
[toggle title_open=”What type of printing do you use?” title_closed=”What type of printing do you use?” hide=”yes” border=”yes” style=”default” excerpt_length=”0″ read_more_text=”Read More” read_less_text=”Read Less” include_excerpt_html=”no”]We offer a range of printing services, which are related to the product concerned. [/toggle]
[toggle title_open=”Can you produce any colour?” title_closed=”Can you produce any colour?” hide=”yes” border=”yes” style=”default” excerpt_length=”0″ read_more_text=”Read More” read_less_text=”Read Less” include_excerpt_html=”no”]Any Pantone colour code can be produced, as long as it’s not metallic.[/toggle]
[toggle title_open=”Can I see a design mockup of how my printed parasol will look?” title_closed=”Can I see a design mockup of how my printed parasol will look?” hide=”yes” border=”yes” style=”default” excerpt_length=”0″ read_more_text=”Read More” read_less_text=”Read Less” include_excerpt_html=”no”]Yes. Once you’ve purchased your parasol and sent us your artwork, we’ll produce a visual of how your parasol will look. Alternatively we can send you the template so you can design the printing yourself.[/toggle]
[toggle title_open=”How will the printing look?” title_closed=”How will the printing look?” hide=”yes” border=”yes” style=”default” excerpt_length=”0″ read_more_text=”Read More” read_less_text=”Read Less” include_excerpt_html=”no”]Both our wooden and alumnium printing parasols are generally done by printing your logo onto one of our standard canopy colours. Bespoke aluminium parasol colours are available by printing onto a white canopy colour to achieve your exact colour and brand. Please note that the underside of the canopy will be white.[/toggle]
Trade Customers
[toggle title_open=”Do you offer discounts for larger quantities?” title_closed=”Do you offer discounts for larger quantities?” hide=”yes” border=”yes” style=”default” excerpt_length=”0″ read_more_text=”Read More” read_less_text=”Read Less” include_excerpt_html=”no”]Yes. For example, we work with some of the UK’s largest drinks companies and very much offer economies of scale. [/toggle]
Delivery
[toggle title_open=”How soon can I expect to receive my goods?” title_closed=”How soon can I expect to receive my goods?” hide=”yes” border=”yes” style=”default” excerpt_length=”0″ read_more_text=”Read More” read_less_text=”Read Less” include_excerpt_html=”no”]This will depend mainly on the type of product you order from us. Our wooden parasol range are generally available for delivery within 5 working days, except where printing the printing option is chosen as we generally require a further 7 working days. All our aluminium parasols are bespoke-made to our customers’ individual requirements.[/toggle]
[toggle title_open=”How much is delivery?” title_closed=”How much is delivery?” hide=”yes” border=”yes” style=”default” excerpt_length=”0″ read_more_text=”Read More” read_less_text=”Read Less” include_excerpt_html=”no”]We offer free delivery within the UK, subject to location. Should any additional delivery charges be due, we will contact you before proceeding with your order.[/toggle]
[toggle title_open=”Do you deliver abroad?” title_closed=”Do you deliver abroad?” hide=”yes” border=”yes” style=”default” excerpt_length=”0″ read_more_text=”Read More” read_less_text=”Read Less” include_excerpt_html=”no”]Yes. Delivery charges will be country-dependant. [/toggle]
[toggle title_open=”Do you offer a guarantee?” title_closed=”Do you offer a guarantee?” hide=”yes” border=”yes” style=”default” excerpt_length=”0″ read_more_text=”Read More” read_less_text=”Read Less” include_excerpt_html=”no”]Yes. All our products come with a 1 year guarantee from the date of original purchase. [/toggle]
Warranty
[toggle title_open=”What does your warranty cover?” title_closed=”What does your warranty cover?” hide=”yes” border=”yes” style=”default” excerpt_length=”0″ read_more_text=”Read More” read_less_text=”Read Less” include_excerpt_html=”no”]We warrant all our products against defects in materials and workmanship from the date of original purchase. Please consult our warranty document for full details. [/toggle]
[toggle title_open=”What is your warranty process?” title_closed=”What is your warranty process?” hide=”yes” border=”yes” style=”default” excerpt_length=”0″ read_more_text=”Read More” read_less_text=”Read Less” include_excerpt_html=”no”]First of all contact us so we can better understand your situation. If you have photos of your defective item then please include these. We’ll then try to ascertain if this is covered under our warranty terms. [/toggle]
Spares
[toggle title_open=”Do you offer spare parts?” title_closed=”Do you offer spare parts?” hide=”yes” border=”yes” style=”default” excerpt_length=”0″ read_more_text=”Read More” read_less_text=”Read Less” include_excerpt_html=”no”]Yes. If we don’t already hold them in stock, we can easily order them in. [/toggle]
Replacement Parasol Canopy Covers
[toggle title_open=”I have a parasol and it needs a new canopy cover. Do you offer replacement covers?” title_closed=”I have a parasol and it needs a new canopy cover. Do you offer replacement covers?” hide=”yes” border=”yes” style=”default” excerpt_length=”0″ read_more_text=”Read More” read_less_text=”Read Less” include_excerpt_html=”no”]Canopy covers are specific to individual parasol manufacturers. So whilst parasol sizes may seem the same, the fittings that attach the canopy cover to the frame are different. If you purchased your parasol from us, we can supply replacement covers for your parasol. [/toggle]
Miscellaneous
[toggle title_open=”Can I join parasols together?” title_closed=”Can I join parasols together?” hide=”yes” border=”yes” style=”default” excerpt_length=”0″ read_more_text=”Read More” read_less_text=”Read Less” include_excerpt_html=”no”]Yes, we can supply bespoke-made guttering kits for our square aluminium parasols to ensure you stay dry under multiple parasols.[/toggle]