• FAQ-clouds-blue-sky-questions

    Find answers to the most common asked questions

We’ve put together a useful FAQs section to give you answers to the most frequently asked questions. Should you not find the answer you’re looking for, just use the Contact Form and we’ll reply to your question.

Parasol benefits

What are the advantages of a large parasol?

– It promotes your brand on a large visible space seen by everyone.
– Combats any government ban on smoking indoors.
– Maximises revenue by allowing outdoor space to be used all year round.
– Protects people from harmful UV rays from the sun.

What colours are available?

Choose from any of our 17 stock colours, or submit us your own Pantone colour reference for a matching colour. Pricing for non-standard colours is as per our printing charge. Please note that printed colours may vary slightly from actual Pantone reference.

Accessories

What accessories are available?

We have a wide range of accessories for all our parasols. Look at our accessories range for further details.

Stock

Do you have immediate stock availability?

We carry stock of all our wooden parasols. All our aluminium parasols are bespoke-made.

Parasol printing

What type of printing do you use?

We offer a range of printing services, which are related to the product concerned.

Can you produce any colour?

Any Pantone colour code can be produced, as long as it’s not metallic.

Can I see a design mockup of how my printed parasol will look?

Yes. Once you’ve purchased your parasol and sent us your artwork, we’ll produce a visual of how your parasol will look. Alternatively we can send you the template so you can design the printing yourself.

How will the printing look?

Both our wooden and alumnium printing parasols are generally done by printing your logo onto one of our standard canopy colours. Bespoke aluminium parasol colours are available by printing onto a white canopy colour to achieve your exact colour and brand. Please note that the underside of the canopy will be white.

Trade Customers

Do you offer discounts for larger quantities?

Yes. For example, we work with some of the UK’s largest drinks companies and very much offer economies of scale.

Delivery

How soon can I expect to receive my goods?

This will depend mainly on the type of product you order from us. Our wooden parasol range are generally available for delivery within 5 working days, except where printing the printing option is chosen as we generally require a further 7 working days. All our aluminium parasols are bespoke-made to our customers’ individual requirements.

How much is delivery?

We offer free delivery within the UK, subject to location. Should any additional delivery charges be due, we will contact you before proceeding with your order.

Do you deliver abroad?

Yes. Delivery charges will be country-dependant.

Do you offer a guarantee?

Yes. All our products come with a 1 year guarantee from the date of original purchase.

Warranty

What does your warranty cover?

We warrant all our products against defects in materials and workmanship from the date of original purchase. Please consult our warranty document for full details.

What is your warranty process?

First of all contact us so we can better understand your situation. If you have photos of your defective item then please include these. We’ll then try to ascertain if this is covered under our warranty terms.

Spares

Do you offer spare parts?

Yes. If we don’t already hold them in stock, we can easily order them in.

Replacement Parasol Canopy Covers

I have a parasol and it needs a new canopy cover. Do you offer replacement covers?

Canopy covers are specific to individual parasol manufacturers. So whilst parasol sizes may seem the same, the fittings that attach the canopy cover to the frame are different. If you purchased your parasol from us, we can supply replacement covers for your parasol.

Miscellaneous

Can I join parasols together?

Yes, we can supply bespoke-made guttering kits for our square aluminium parasols to ensure you stay dry under multiple parasols.